Shop Policies
Hi there,
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Before a purchase, please know that all our products are handmade, from scratch using clay or resin (or a mix of both). We're very proud of the quality and durability of our work, but these are not manufactured pieces and might not all look 100% the same. This is especially true when it comes to patterns. We do our best to show you the available patterns, but the specific pair that you receive might not be the image we used for its listing. Please understand the complexities of patterns, canes, resin or marbled pieces when you are buying. It’s impossible for us to recreate any pattern, cane, marble or resin exactly. You can be assured that your piece is 100% custom and unique to you!
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Shipping
Due to the made-to-order nature of accessories, please allow 7-10 business days for your item to be packed with love and care and shipped. We do our best to get things out sooner but have this processing time in case of any unexpected delays.
Once the package has been delivered to the post office, it will be in the hands of our shipping partner.
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Due to COVID, there might be a few delays in shipping. Please note that no exchanges or refunds will be offered if your item arrives late.
Refund and Return Policy
Returns for damaged earrings are accepted within 7 days of purchase. Other damaged returns will be met on a case to case basis. Unfortunately, we cannot offer exchanges for any reason (it’s unsanitary). We do our best to represent each pair online and on social to give you an idea of what to expect.
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With custom pieces, no returns are accepted.
Polymer clay is very durable and even bendable HOWEVER please do not bend your earrings. We understand that accidents do happen so if for some reason you break your earrings please contact us via email. We will review on a case by case basis.
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Please email shopclayway@gmail.com for any order inquiries or refund/return requests for your earrings!
If you read through and don't find an answer to your question, email us at shopclayway@gmail.com and we will try to get back to you as soon as possible.